Social
Secure diverse, equal and safe workplace
To take good care of others, we need to take good care of ourselves
Falck is a people business, and our workforce is our most important asset. We are dedicated to fostering an employee-centric culture that prioritizes employee well-being and development. This means creating an environment where every individual feels valued, supported, and empowered to thrive, so they can maintain a healthy and sustainable career. This commitment extends across countries and cultures, embracing the diversity of thought that all our employees represent.
Promote employee engagement
Employees at Falck are at the heart of delivering critical emergency and healthcare services to communities. A deep sense of engagement is critical, as it enables our teams to excel and thrive in their roles and provide the highest standard of care. To help ensure that Falck continuously improves as a healthy and attractive place to work, we gather crucial insights through our global employee engagement survey each year.
In 2025, our engagement score increased to 77, from 76 in 2024, exceeding Falck’s target by one point. Going forward, our target remains 76 for the global engagement score.
Target on employee engagement
Employee engagement
Maintain 76 for employee engagement score (baseline year 2021)
Ensure diversity, equality and inclusion
We strive to secure a workplace with a diverse workforce and an inclusive culture where employees are treated with respect. Working within different business areas and cultures, we know that different skills, ideas and approaches are key to the success of our business.
Because of this, fostering inclusion, promoting equality, and representing the diverse communities we serve are both ethical and business priorities.
In Falck, it is the shared responsibility of all employees regardless of geography or role to contribute to an inclusive culture where everyone feels valued and respected. In 2025, the scores evaluating Inclusive Workplace and Respectful Treatment from the annual Global Engagement survey increased by 1 point each to a total score of 85 and 81, respectively. This puts these two statements in top three for highest scored statements in 2025.
To promote gender diversity in management and generate a positive cascading effect, we have set targets for equal representation at a minimum of 40% of the underrepresented gender at three levels of the Falck organization; the Board of Directors, Executive Management, and Senior Management.
Targets on gender diversity
Board of Directors
40% underrepresented gender / total
Executive Management
40% underrepresented gender / total
Senior Management
40% underrepresented gender
Improve safety performance
The nature of our work carries inherent risks, which we actively manage with preventive measures. We foster a culture where health and safety are embedded in our daily work. This protects our employees, empowering them to focus on improving and saving the lives of others.
Although incidents are not entirely avoidable, we are committed to making them as infrequent and minor as possible.
Lost Time Injury Rate is chosen as a KPI in the sustainability strategy, and so is the number of fatalities. We have a LTIR target of less than 8.81 by 2027. The target for work-related fatalities in Falck is zero.
Targets on safety
Safety performance
Zero fatalities
Safety performance
10% reduction year-to-year
Lost Time Injury Rate in 2027 (baseline year 2021)
Secure fair working conditions
To ensure fair working conditions, we maintain a continual dialogue with unions for comprehensive collective bargaining agreements and provide competitive wages in compliance with local laws and industry standards. Beyond formal agreements, we actively promote a healthy work-life balance by using employee feedback to foster constructive team communication.
Enhance social impact
Every day, we go to work to improve and save lives, and we want to innovate and enhance access to healthcare for more people.
We create value in society by delivering services that help to ease critical moments, enable access, and build resilient communities. The number of services is a key part of our sustainability strategy.
Each time we complete an ambulance patient encounter, provide a treatment or deliver rehabilitation services, we typically improve at least one person’s life – sometimes with significant impact.
We deliver individual and societal care within preventive, acute, and rehabilitative care. For instance, our healthcare professionals provide psychological and physiological help, enabling people to return to work faster and continue a healthy working life. Our patient transport service brings patients to and from hospitals and clinics, and doctors provide online consultations as well as treating patients directly in their homes. Highly skilled ambulance staff save lives and care for patients’ well-being, and our dedicated fire staff prevent accidents and loss of life.
We have included the number of services delivered as a KPI in our sustainability strategy because they are vital services to society. In 2025, our highly skilled staff delivered 9.0 million services within our core business.
KPI
Services delivered
Number of services delivered to society
Health and well-being are our business
Preventive care
We help individuals and organizations stay healthy by working with them to prevent physical and mental health problems and lifestyle-related conditions.
For example, we provide preventive healthcare treatment and guidance, patient transport, and healthcare-at home-solutions.
For instance, our healthcare professionals provide psychological and physiological treatments that improve the lives of employees and prevent critical situations from occurring.
Learn more about how we deliver healthcare on falck.com
Healthcare-at-home in Latin America offers visits by doctors and treatment of patients directly in their homes, allowing patients to recover safely and calmly in a familiar environment.
Learn more about our healthcare-at-home services on falck.com
Acute care
We deliver fast and effective care when a healthcare problem arises – ensuring people get the right diagnosis and treatment at the right time, either at home, digitally, or in a healthcare facility.
For example, we provide ambulance services, healthcare at home, and healthcare treatment and guidance in acute care situations.
Learn more about our ambulance services on falck.com
Our ambulance service forms an important and integral part of prehospital healthcare systems. We are there when we are needed, and our highly skilled ambulance staff save lives and care for patients’ well-being every day.
Learn more about our fire services and prevention on falck.com
Rehabilitative care
We help people physically and mentally recover after a healthcare problem – keeping them safe as we bring them back to good health, so they can thrive in their everyday lives again.
For example, we provide healthcare-at-home, healthcare treatment and guidance and patient transport for rehabilitative purposes as well.
Our patient transport vehicles are operated by professional and emphatic Falck officers who take great pride in bringing patients safely from home to the place of treatment, or transporting them between medical facilities, or between home and the treatment facility, in acute as well as rehabilitative circumstances.
Learn more about how we deliver patient transport on falck.com
