In 2015, Falck Rocky Mountain was unanimously selected as Aurora’s exclusive 911 ambulance partner by a panel of subject matter experts through a competitive bid process. Today, we respond to over 42,000 calls each year, and the majority of our responses are 911 calls from the City of Aurora and Buckley Space Force Base. Our partners with Aurora Fire Rescue ride in on approximately 25% of our 911 transports.
With our partners, Falck continues to lead neurologic survivability of patients who have a cardiac arrest event, outperforming both State of Colorado and U.S. averages for cardiac arrest resuscitation. Survivability increased from 18% in 2019 to 24% in 2020, and we hope to continue this trend as we strive for excellence in our application of evidence-based medicine.
We are advancing the practice of EMS by being one of only 184 ET3 (emergency triage, treatment, and transport) ambulance providers in the nation as selected by the Centers for Medicare and Medicaid Services (CMS). Through this program, we deliver telehealth and alternate destination capabilities for our patients. We are one of six ambulance services in Colorado accredited by the Commission on Accreditation of Ambulance Services (CAAS).
Aside from dedicated ambulances, Falck Rocky Mountain maintains operational oversight with a Paramedic Supervisor at all times. With a separate response vehicle, Falck’s team of experienced supervisors have the ability to respond to any complex incident.
Falck Emergency Medical Technicians (EMTs) provide out of hospital emergency medical care and transportation for critical and emergent patients who access the emergency medical services (EMS) system. EMTs have the knowledge and skills necessary to stabilize and safely transport patients ranging from non-emergency and routine medical transports to life threatening emergencies. Our EMTs are valued members of a passionate and professional team built on care and careful preparation.
Falck Paramedics are allied health professionals whose primary focus is to provide advanced emergency medical care for critical and emergent patients who access the emergency medical system. Our paramedics have the complex knowledge and skills necessary to provide patient care and transportation. We know what it takes to respond to an emergency – doing our utmost to preserve life, to prevent worsening and to promote healing.
Falck strives to be a part of the communities it serves. Annually, Falck Rocky Mountain provides more than 200 hours of medical standby, show-and-tells and other community outreach efforts free of charge. Our team is proud to partner with numerous charities and organizations ranging from the 7/20 Memorial Foundation to St. Baldrick’s. Falck’s personnel also volunteer for a number of Aurora organizations, including Aurora Mental Health Center, Spirit of Aurora, Aurora Chamber of Commerce, Rotary Club of Aurora, Community College of Aurora, and City Boards and Commissions.
Emergency Responses Annually
Save Rate on Cardiac Arrests (National average is 8%)
Accredited by the Commission on Accreditation of Ambulance Services
Aside from Falck Rocky Mountain’s emergency 911 service, our organization also partners with area hospitals for non-emergency transport. Some patients need a helping hand to get to their next destination, and this is where Falck steps in. Should a physician determine that an individual needs the assistance of an EMT and/or Paramedic to be safely transferred, they can receive service from our BLS (Basic Life Support) or ALS (Advanced Life Support) ambulances.
Falck Rocky Mountain was selected as one of only 189 ambulance providers in the country by the Centers for Medicare and Medicaid Services (CMS) to participate in a five-year pilot project whereby Falck can provide Aurora 911 callers with alternate destinations for their lower acuity medical emergencies, as well as the opportunity for telehealth with an ER physician from the scene of the call.
In Aurora, Falck collaborates with PulsePoint, a non-profit foundation that provides a mobile phone application to inform and engage members of the public—primarily for bystander response to cardiac arrest patients in public places.
Many people are surprised to learn that ambulance providers, public and private, are reimbursed by payment sources only for patient transports to an ER (Emergency Room). Due to this, hospitals are treating patients who might be cared for more appropriately at a mental health crisis center, detox center, or walk-in clinic. In collaboration with the Aurora Mental Health Center, Falck Rocky Mountain allows our teams to transport patients to alternate care destinations. These patients are cleared of potential clinical issues requiring an ER. Transporting to alternate destinations gets patients the services they need while saving the cost and congestion caused by transport to the ER.
It means a lot to us when we get the chance to hear from a patient we've helped. We hope that you felt safe, comfortable, and well-cared for during the brief time we spent together. Let us know about your experience!